Talking to Strangers: What We Should Know about the People We Don’t Know by Malcolm Gladwell
First, I listened to the Audible audiobook and it was amazing since it was narrated by Malcolm Gladwell. It also included audio clips from real-life events that were best communicated in the voices of those people. The book reinforces what can go wrong when we don’t have the skills or intuition when engaging with strangers. I bought the book since I value highlighting material and reading excerpts again. A highly recommended read or audiobook listen.
Visit the Amazon book page for details.